It has come to HP’s attention that there are a group of men posing as HP South Africa employees, claiming to be offering a service where they are collecting expiring/expired cartridges with an offer to replace the cartridges at no charge. In some instances they inform customers that the cartridges with blue and white packaging are no longer in use and that HP is replacing the cartridges at no charge. The suspects are dressed in HP uniform and have ID badges.
Once they collect all the expired/expiring/blue & white packaged cartridges they disappear without providing any replacement.
This letter serves to inform you that HP has no such programme or offer running and that these men are fraudsters and should not be engaged with. Please also be informed that the cartridges with blue and white packaging are still valid and actively in use by HP customers.
Should you be approached by the suspects, we urge you to report the matter to your nearest police station.
Printing and Personal Systems Group (PPS)
Hewlett Packard, South Africa
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