HP Warns of the Collection of Expired Cartridges



Hewlett-Packard South Africa (Pty) Limited
No. 12 Autumn Street
Sandton, 2128
Republic of South Africa

Mailing Address
Private Bag X9997
Sandton 2146
Republic of South Africa

+2711 785 1000 Tel
+2711 785 1500 Fax
0800 118 883 Sales
0860 001 030 Services

Reg. No 1994/008447/07

20 June 2012



Dear Sir/Madam,

Warning: Collection of Expired HP Cartridges

It has come to HP’s attention that there are a group of men posing as HP South Africa employees, claiming to be offering a service where they are collecting expiring/expired cartridges with an offer to replace the cartridges at no charge. In some instances they inform customers that the cartridges with blue and white packaging are no longer in use and that HP is replacing the cartridges at no charge. The suspects are dressed in HP uniform and have ID badges.

Once they collect all the expired/expiring/blue & white packaged cartridges they disappear without providing any replacement.

This letter serves to inform you that HP has no such programme or offer running and that these men are fraudsters and should not be engaged with. Please also be informed that the cartridges with blue and white packaging are still valid and actively in use by HP customers.

Should you be approached by the suspects, we urge you to report the matter to your nearest police station.

Thibault Dousson
General Manager
Printing and Personal Systems Group (PPS)
Hewlett Packard, South Africa


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